Frequently Ask Questions

Some time ago, we began compiling a list of the questions that we commonly receive regarding our Jewelry Products and we try to keep this FAQ updated and current. Please take a few minutes to see if your question is one of those listed above. After reviewing the above list, if you need further information please contact us through our web form. A member of our staff will answer your question as quickly as possible.

 

 How do I create an account

Click on Create An Account at the upper-right corner of our page and it will direct you to registration. Fill in the required fields, click SUBMIT, and there you go, a brand new account!

 Is it safe to place an order on the internet?

Absolutely. With Dazzle by JessikaDazzle, ordering online is as safe as using your credit card in your favorite department store. We use the latest security technology, which includes data encryption, server authentication, and message integrity – which is like keeping your credit card information in a bank vault.

 How do I cancel an order after it has been submitted?

Now why would you want to do that? But if you do, please contact us at 510-473-5071 ASAP to cancel an order. Please have your order number nearby.

We promise we'll try to stop the order from going through, but keep in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order, it might already be in the shipping process. If that happens, we can't change or cancel an order once its journey to you has begun. So, if your order can't be cancelled, and you still don't love it after its arrived – just return it to us following our 30-day money back return policy.

 How do I make a return or exchange?

Click to MY ACCOUNT at the top of every page (you must log in first), click on request return where you will see the available invoice, click on the invoice where your product is originated and fill out simple form for returning item. Click on request button and print the form that pops-up. Include this form with product you are returning.

 How can I determine my ring size?

 Click here for more information on determining your ring size.

 

Why do you measure jewelry in Millimeters?

 The millimeter is our standard unit of measurement for jewelry dimensions. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. To give you a better idea of your jewelry's dimensions, 25 MM is approximately 1 inch. See below for other approximate conversions.

 3 MM is approximately 1/8 inch  6 MM is approximately 1/4 inch 13 MM is approximately 1/2 inch 19 MM is approximately 3/4 inch 25 MM is approximately 1 inch 50 MM is approximately 2 inches 75 MM is approximately 3 inches

 

How do I unsubscribe from your email marketing list?

There are two easy ways to unsubscribe from our email list. 1) Every marketing email we send has an unsubscribe link at the bottom of the email. 2) You may email service@jessikadazzle.com to request removal. Be sure to indicate the specific email address you want removed.